FAQs

Q: Where does Crazymud source its ceramic artworks from?

A: Our collection from artisans and craftsmen based in Jingdezhen, China – renowned for its rich history in ceramic artistry and craftsmanship.

 

Q: Are the ceramic pieces handcrafted?

A: Yes, all our artworks are meticulously handcrafted and hand-painted by skilled artisans in Jingdezhen. Each piece reflects the dedication, skill, and artistry of these skilled craftsmen.

 

Q: What types of ceramics are available at Crazymud?

A: Our collection includes a diverse range of ceramics, from traditional porcelain vases and tea cups to contemporary porcelain panel paintings and decorative pieces, showcasing both classic designs and innovative creations.

 

Q: How is shipping handled for international orders?

A: We offer international shipping to bring Jingdezhen's exquisite porcelain to ceramic enthusiasts worldwide, and we offer free shipping on all orders. Please refer to Shipping & Tracking for details.

 

Q: What if I receive a damaged or defective item?

A: We take utmost care in packaging our products securely. In the rare event that you receive a damaged or defective item, please contact us immediately with photos or short videos of the item, and we will assist you ASAP.

 

Q: Do you accept exchanges and returns?

A: we are so sorry that product exchanges or returns are not accepted. Please refer to our Return & Refund Policy for detailed instructions.

 

Q: Do you offer custom or personalized ceramic pieces?

A: At the moment, we do not offer custom or personalized ceramics. However, if you have any idea about the artworks on Crazymud, please share it with us at [Contact] page.

 

Q: How can I stay updated on your new collections?

A: Subscribe to our newsletter to stay informed about new collections, and insights into the world of Jingdezhen ceramics. You can also follow us on social media for regular updates.